Shipping policy

Shipping Policy

At Nuvello, we are dedicated to providing exceptional service and high-quality products. Below, you will find the details of our shipping process to ensure a smooth and efficient experience.

Order Processing Time

  • Processing Time: Orders are typically processed within 2–4 business days (excluding weekends and holidays). Please note that order processing times may vary during peak seasons.

  • Order Confirmation: Once your order is placed, you will receive an email confirmation. After processing, you will be sent a separate email with tracking information once your order has shipped.

Shipping Methods & Delivery Times

  • Standard Shipping: Estimated delivery time is between 7–21 business days depending on your location. This is our most affordable option.

  • Expedited Shipping: Available for certain products with an estimated delivery time of 5–12 business days. The cost of expedited shipping will be calculated at checkout.

  • International Shipping: We ship globally to most countries. International delivery times may vary, and customs clearance could delay your shipment.

Shipping Costs

  • Shipping costs are calculated at checkout based on the weight, size, and destination of your order.

  • For free shipping promotions, specific terms and conditions may apply, and they will be clearly outlined at checkout.

Tracking Your Order

Once your order is dispatched, you will receive a tracking number along with a link to track your package. You can also track your order status by logging into your Nuvello account at any time.

Shipping Delays

  • While we strive to ship orders within the stated time frames, delays may occur due to unforeseen circumstances, including high demand, weather conditions, or customs processing.

  • If there are significant delays with your order, you will be notified immediately.

Incorrect Shipping Address

  • Please ensure that all shipping details, including the address, are entered correctly before confirming your order. We are not responsible for delays or lost packages due to incorrect addresses.

  • If you notice an error with your shipping address, please contact us immediately at nuvello@nuvellotech.com, and we will attempt to correct it prior to shipment.

Lost or Damaged Packages

  • Lost Packages: If your package is lost during transit, please contact us within 7 days of the expected delivery date. We will assist you in locating or replacing the order.

  • Damaged Packages: In the rare event that your order arrives damaged, please notify us within 7 days. We will guide you through the process for a replacement or refund.

Returns & Exchanges

As we operate on a dropshipping model, Nuvello has specific return and exchange policies. Please refer to our [Returns & Exchanges] page for further information regarding eligibility and procedures.

Contact Us

If you have any questions about your order, shipping, or any other concerns, feel free to reach out to us:

  • Email: nuvello@nuvellotech.com

  • Phone: [Your Contact Phone Number]

Thank you for shopping with Nuvello!